Frequently Asked Questions For Retailers How do I start accepting CanPay at my store?All retailers accepting CanPay must be banking with a CanPay approved financial institution. Once that banking relationship is confirmed, you can complete the CanPay application. Upon approval, your equipment will be programmed and shipped to your location. After you have connected the terminals to your WIFI you can start accepting CanPay transactions. Is this a gift card program?No. CanPay is a debit network. You do not need to purchase gift cards and your customers do not have to preload any funds. Do customers have to prepay into their CanPay account?No. Your custom CanPay account is linked directly to their checking account, so the funds are pulled from their bank account after each transaction. How will consumers know that my store accepts CanPay?Your store location(s) will be included in the store locator both on our website and in the app that consumers use to make a purchase. CanPay also has marketing materials available to assist in getting the word out that you accept CanPay. You can also link to the CanPay website from your own website once your CanPay account is opened. Do you provide reporting?Yes. The CanPay system provides transactional, daily batch, and month end reporting. Can I accept credit cards?No. All major credit card brands have stated the are NOT providing services to the cannabis industry in light of the federal stance on cannabis. That is one of the reasons CanPay was created – so your customers have a legitimate option to pay with debit! What if I don't bank with a CanPay approved financial institution?Provide your contact details through our contact form, including state/city where the business is located and business name, and we can connect you with an approved financial institution in your area (note that not all areas are currently banked by an approved financial institution).